Reference

How we protect your account and comply with local law

Your account security and data protection are built into every transaction on tokyo77 login.

Account encryption standardIndonesia payment compliance24/7 support availabilityData retention clarityWithdrawal verification process
tokyo77 login How we protect your account and comply with local law
REACH OUR LEGAL TEAM

How to contact us about policy or account rights

Our support team handles policy enquiries, data requests and account-security concerns Monday to Sunday, 08:00 to 22:00 Jakarta time.

Live chat support Contact us in-app or on the website. Our team responds Monday–Sunday, 08:00–22:00 Jakarta time.
Email enquiry Send policy questions or data requests to our legal team.
Account security alerts If you notice unauthorised access or payment issues, open a support ticket immediately.
DATA AND SECURITY

How we handle your data, cookies and account safety

tokyo77 login encrypts all deposits and withdrawals using industry-standard TLS protocols. We use cookies only to keep you logged in and recognise your device — no third-party tracking cookies.

Encryption and transfer security

All data between your device and our servers is encrypted with TLS 1.3. DANA, OVO, GoPay and QRIS payments are tokenised so we never store your payment credentials directly.

Cookie policy and device recognition

We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. No advertising or tracking cookies are set. Clear your cookies anytime in Settings.

Withdrawal verification process

Before each withdrawal, we verify your registered payment method and confirm the destination. Payouts are processed within one business day of verification. Large withdrawals may be reviewed by our compliance team.

Account change notifications

When you update your email, password or withdrawal address, we send a confirmation link to your old email and require re-authentication. This protects your account from unauthorised changes.

Data export and portability

You can download your account statement, transaction history and profile data anytime from Account Settings. We also provide full data exports on request via email within 14 days.

Data retention and erasure requests

We keep transaction records for seven years for regulatory compliance. Account data is retained while your account is active. You may request account closure and data erasure by contacting our legal team.

Your rights and our policies, explained

Below are the most common questions our players in Semarang, Makassar and across Indonesia ask us about legal rights, data handling and account protection. If your question isn't here, reach out to our support team via live chat or email.

We collect your name, email, phone number, and withdrawal address to verify your identity, process deposits and payouts, and prevent fraud. We also record your login history and game activity for security audits. You can view exactly what we hold by requesting a data export from Account Settings.

Transaction records are kept for seven years to meet Indonesian regulatory standards. Your account profile data is retained while your account is active. If you close your account, we retain transaction records but delete personal details after 90 days, depending on local law.

You may request account closure and data erasure by emailing our legal team with your account number. We confirm all closure requests within three business days. Transaction history may be retained for regulatory compliance, where local law permits.

No. DANA, OVO, GoPay and QRIS payments are tokenised, meaning we store only a secure reference token, not your actual payment credentials. Withdrawal addresses are encrypted and verified before each payout. Your bank details are never logged in plain text.

Contact our support team immediately via live chat or by opening a security ticket in-app. We log all reports the same day and escalate to our verification team. If fraud is confirmed, we may reverse transactions and help you secure your account.

Your data is protected the same way regardless of whether you play from Jakarta, Semarang, Makassar or anywhere else in Indonesia. Local law determines whether your access to certain game types or payment methods is permitted. We comply with regional regulations as they apply.

Yes. You can download your transaction history and account statement anytime from Settings. For a complete data export including login records and profile details, email our support team. We provide full exports within 14 days of your request.